Visionary Service Operations
About
Visionary Service Operations is Roy Dockery’s consultancy, based on Bold Drive in Youngsville. The practice offers leadership services to businesses. Dockery works in field service leadership, and he wrote The Art of Leading, a book about transformative leadership that is sold on Amazon.
His site puts a leadership framework and a short quiz in front of visitors, and he publishes on the problems that show up in service operations: capacity limits on technicians, and where remote support can take the pressure off. He has been named a Service Visionary 100 honoree.
What to know
- Episodes of the Field Service Excellence Podcast cover breakdowns in field service operations.
- He has appeared on the Future of Field Service podcast.
- His work has been featured by HotTopics and in IFS whitepapers on transforming service.
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